Privacy Policy
Last updated: 1 October 2026 WHO WE ARE T.W.A.T Studio is an independent UK ceramics business operated by Kate Plumb, trading as T.W.A.T Studio. Website: www.twatstudio.co.uk Contact: twatstudiouk@hotmail.com This privacy policy explains what personal information we collect when you visit our website or contact us, why we use it and how we protect it.
INFORMATION WE MAY COLLECT
When you use this website, we may collect: • Your name and email address if you contact us. • Any information you choose to include in a message or enquiry. • Technical information such as your device, browser, IP address and how you use the website. • Your cookie and privacy preferences. We only collect information that is reasonably necessary to operate T.W.A.T Studio and respond to our visitors and customers.
HOW WE USE YOUR INFORMATION
We may use your personal information to: • Respond to enquiries and messages. • Provide information about our work and products. • Operate, maintain and improve the website. • Keep the website secure. • Comply with legal, accounting or regulatory requirements. Our lawful bases for using personal information may include fulfilling a contract or taking steps requested before entering into a contract, our legitimate interests in running and protecting our small business, complying with legal obligations, and your consent where consent is required.
SHOPPING THROUGH ETSY
Where a product link takes you to our Etsy shop, your purchase is completed through Etsy rather than directly through this website. Etsy collects and processes information needed to complete your purchase under its own privacy policies and terms. T.W.A.T Studio may receive information from Etsy that is necessary to fulfil an order, communicate with you and meet our legal and accounting obligations.
COOKIES
This website is built and hosted using Wix. Wix and services used on the website may place cookies or similar technologies on your device. Some cookies are necessary for the website to operate. Other non-essential cookies, such as analytics or similar technologies, will only be used where the appropriate consent has been given. We use Usercentrics for Wix to manage cookie choices. You can accept, reject or change your preferences using the privacy controls on the website.
WHO WE SHARE INFORMATION WITH
We do not sell your personal information. We may share information where necessary with service providers that help us operate the website and business, including Wix, Usercentrics and, where you purchase through our Etsy shop, Etsy. We may also disclose information where required by law. Some service providers may process information outside the UK. Where required, appropriate legal safeguards are used for international transfers of personal information.
HOW LONG WE KEEP INFORMATION
We keep personal information only for as long as it is reasonably required for the purpose for which it was collected and for any period required by law. Routine enquiries will not be retained longer than necessary. Records relating to transactions may be kept for longer where required for tax, accounting or legal purposes.
YOUR RIGHTS
Under UK data protection law, you may have rights in relation to your personal information, including the right to: • Ask for access to your personal information. • Ask us to correct inaccurate information. • Ask us to delete information in certain circumstances. • Ask us to restrict how information is used. • Object to certain uses of your information. • Withdraw consent where we rely on consent. • Request transfer of certain information where applicable. To exercise any of these rights, contact us at twatstudiouk@hotmail.com You also have the right to complain to the Information Commissioner’s Office (ICO) if you are concerned about how your personal information has been handled.
CHANGES TO THIS POLICY
We may update this privacy policy from time to time if our website, services or legal requirements change. The latest version will always be available on this page.